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Frequently Asked Questions

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  • Airport Noise Concerns

    • Can the City of Longmont impose aircraft restrictions or ban nighttime aircraft operations for the purpose of reducing aircraft noise?

    • How busy is the airport? How is the level of activity at the airport measured?

    • Is there a legal minimum altitude that airplanes can fly over residential areas?

    • Is there Federal assistance available to help mitigate aircraft noise?

    • My concern isn't about noise; it's about safety. Who should I contact?

    • My house is not supposed to be under the flight path, so why do I get over flights?

    • Other airports restrict aircraft operations to control noise, including several Colorado airports, so why is the City of Longmont prohibited from doing the same?

    • What authority does the FAA have over the Vance Brand Municipal Airport?

    • What can the City of Longmont do to keep airplanes from flying over my neighborhood?

    • What effort is the City of Longmont taking to reduce noise impacts on the community?

    • What good does it do to call in or complete an online noise complaint form when the noise abatement program is voluntary?

    • What happens when I file a noise complaint on the online Noise Complaint Form?

    • What is the procedure to complain about airport noise?

    • When do most airplanes depart or arrive at Longmont's airport?

    • Which areas experience the greatest amount of aircraft over flights?

    • Why can't the airport be moved to Interstate 25 or east of Interstate 25?

    • Why do I always get aircraft flying over my house during bad weather?

    • Why do so many airplanes take off and land in the same direction?

    • Why is there airplane traffic during the middle of the night?

    • Will filing a noise complaint change how the Airport operates?

  • Airport Services

    • Airport Concerns

    • Airport General Information

    • Does the City of Longmont have any responsibility for the Vance Brand Municipal Airport?

    • Does the City of Longmont receive Federal or State funds for the operation of Vance Brand Airport?

    • How do I report an aircraft that is flying too low or in an unsafe manner?

    • What are the airport's hours of operation?

    • What are the rules regarding how low an aircraft can fly over a residential area?

    • Why are training flights that originate at other airports using the Vance Brand Municipal Airport?

  • Animals

    • Animal Abuse and Cruelty

    • Animal Bites

    • Barking Dogs

    • Deceased Animals (Pets and Wildlife)

    • Dog and Cat Licensing

    • Loose Dogs and Leash Laws

    • Lost and Found Pet

  • Art and Surroundings

    • What can you tell me about the old grind stones located in front of the Carnegie Library?

    • What can you tell me about the old quartz mill located at the side of the Carnegie Building?

    • What can you tell me about the statue located in front of our current library?

    • What can you tell me about the statue near the first floor foyer in the library?

  • Art in Public Places

    • Art In Public Places Program

  • Backflow Prevention

    • Can I get a list of certified backflow inspectors?

    • How do I know if I have a backflow device and where is it located?

    • How do I submit my backflow test report?

    • How does the City track backflow device inspections?

    • How much does a backflow device test cost?

    • Who mandated the backflow prevention program? If the state requires this, why don't we follow their program?

    • Who owns the backflow device?

  • Building Inspection

    • Do my permit drawings need to be prepared by a licensed professional architect or engineer?

    • Do you require a drywall/screw inspection?

    • Does the City of Longmont provide “next day inspections”?

    • How many copies of drawing sets are required for my permit submittal?

    • I have roof damage from hail/ wind, is a permit required to repair the roof?

    • I only have one plane of my roof that I want to replace, can I replace just that plane?

    • Is an electronic stamp on construction drawings ok for my permit submittal?

    • Is drip edge required with a roof replacement?

    • Is ice and water shield required on roofing replacements?

    • What is required for a demolition permit?

    • What is your climatic and geographic design criteria?

    • When is a structural engineer required for a sign permit submittal?

    • When is an asbestos report required for my permit submittal?

    • Which departments review my commercial permit submittals?

    • Will ladders need to be provided for roof inspections?

  • Business

    • Do Solicitors Need a License or Permit?

    • Home Business License

    • Starting and Relocating a Business

  • Cable Television

    • Cable Television General Information

  • Children, Youth and Families

    • Children, Youth and Families General Information

    • Counseling Information

    • GRIP - Gang Response and Intervention Program

    • Longmont Youth Council General Information

    • Neutral Zone After School Program

  • City Attorney

    • City Attorney's Office

    • How can I talk to the prosecutor about my ticket?

    • Is there a charge to speak to the prosecutor about my case?

    • Prosecution Office - General Information

    • What if I Can't Attend Court?

    • What is a Pretrial Conference?

    • What is the quickest way to resolve my charges, or get this over with?

    • What should I do to resolve my case?

  • City Boards and Commissions

    • Applying for Boards and Commissions

  • City Codes and Ordinances

    • Do Solicitors Need a License or Permit?

    • Municipal Code Information

  • City Council

    • City Council Agendas

    • City Council Meetings

    • City Council Members

  • City Government

    • City Manager's Office

    • Civic Center Location and Hours

  • Code Enforcement

    • Abandoned and Junked Vehicles

    • Inoperable Vehicles on Private Property

    • Junk and Debris -- Storage Restrictions

    • Residential Swimming Pools and Spas -- Fencing Requirements

    • Sidewalk Snow and Ice Removal

    • Weed Control

    • Zoning Information -- Miscellaneous

  • Community and Neighborhood Resources

    • Community and Neighborhood Resources -- General Information

    • Cultural Competency Awareness

    • Cultural Events Grant

    • Fair Housing

    • Housing Complaints

    • Landlord/Tenant Information

    • Longmont Mediation Services

    • Neighborhood Events

    • Neighborhood Group Leaders Association

    • Neighborhood Problem Solving

    • SOMOS (We Are)

    • The Second Start Community Garden

  • Composting

    • Can I compost year around?

    • Can I get more than one composting cart?

    • Can I put pet waste/cat litter/dirty diapers in with my composting?

    • Do I have to bag my compost items?

    • How do I compost at the curb and how will I know what to compost?

    • How do I prevent odors and pests in my composting cart?

    • How do I report that my container was not collected?

    • How do I sign up for curbside composting service?

    • If something is biodegradable, does that mean its compostable?

    • Is one service helping to pay for another?

    • Is processed compost material free to Longmont residents for use in gardens, etc?

    • Is there more than one size cart for composting?

    • My collection container is broken, who is responsible to repair it?

    • My collection container is dirty, who is responsible to clean it?

    • What are the benefits of composting?

    • What day and week will my composting be collected?

    • What if I already compost in my backyard?

    • What is compost?

    • When and where do I place my containers for collection?

    • When will the composting charge appear on my utility bill?

    • Where can I get a kitchen pail/bags/carbon filters?

    • Where do I store my compost bin?

    • Who can sign up for curbside composting?

    • Will my trash/recycling/composting be collected on holidays?

  • Concerns and Requests for Services

    • City of Longmont Website

    • Concerns and Requests for City Services

  • Elections

    • City Elections

    • Voter Registration

    • Which Ward do I live in ?

  • Electric Utility

    • Appliance efficiency rebates

    • Before You Dig - Underground Utilities location

    • Bill Payment Options

    • Broadband

    • Efficiency rebates and programs for businesses or homes

    • Power Outages

    • Renewable Energy

    • Reporting a Streetlight or Pedestal Light

    • Trimming Trees Around Power Lines

    • Ways to reduce your electric bill

  • Emergency Preparedness

    • Emergency Preparedness Checklist

    • Outdoor Emergency Warning System

    • Preparing an Emergency Car Kit

    • Tornado Watch or Warning

  • Employment with the City

    • Application Procedures

    • Can I just mail the City of Longmont my resume to keep on file?

    • Can I submit an application for a position that is not currently open?

    • Can I submit my application online?

    • How do I request a reasonable accommodation for employment purposes?

    • How does the city go about hiring firefighters?

    • How often does the City of Longmont have job openings?

    • How often does the City of Longmont hire firefighters?

    • How often does the City of Longmont hire Police Officers?

    • How will I know the status of my application?

    • Jobs: Contact us via email.

    • Seasonal Employment Opportunities

    • Where are jobs for the city posted?

    • Where can I pick up an application for employment with the City of Longmont?

    • Youth Work Permit Information

  • Fire Services

    • Calling 9-1-1

    • Car Seat Program

    • Carbon Monoxide Detector Information

    • Fire Code - General Information

    • Fire Department General Information

    • Fire Department Tours

    • Fire Extinguishers - Information and Training

    • Fire Safety Tips

    • Fire Setting By Children

    • Firefighter Employment Information

    • Fireworks

    • Obtaining Fire Reports

    • Outdoor Burning Regulations

    • Reporting Fire Hazards

    • Smoke Detector Information

  • Flood Information

    • Do I need to purchase flood insurance?

    • How can I determine if my property is in a floodplain?

    • Is the City or County doing anything to fix the St. Vrain Creek channel?

    • What can I do to be prepared for future flooding?

    • Where can I find real-time info about river flows and view creek cameras?

    • Where can I sign up to be notified if there is a flood or emergency event?

  • Forestry

    • How do I report downed or damaged trees?

    • Who can assist with tree concerns on my private property?

  • General Inquiries

    • 7. Will NextLight sell my web browsing history to advertisers?

    • Who do I contact for food stamps and or welfare information?

    • Who is the ADA Coordinator for the City of Longmont?

  • Golf Services

    • Golf General Information

  • Historic Preservation Tax Credits

    • Can I apply for the tax credit more than once?

    • How can I find out if my property is historically designated? If it is not, how can I get it designated?

    • I intend to do much of the labor myself in order to cut costs. Can I claim tax credit on some of my own labor or "sweat equity"?

    • If a property is owned or leased by more than one taxpayer, can all involved taxpayers qualify for the tax credit? If so, how is the application made?

    • If I am taking the federal investment tax credit, how would the state credit apply?

    • If I take the tax credit and then decide that I must sell my property or break my lease within 5 years, what are the consequences?

    • My property does not currently meet building codes - to bring it up to code may mean that certain historic features are sacrificed. Would the project still qualify?

    • What does a sample breakdown of a project look like?

    • What if I have already begun the rehabilitation of my property - is it still possible to qualify for the tax credit?

    • What if my project includes a new addition to my historic property? Would such a project qualify?

    • What if the work takes longer than 24 months to complete?

  • Housing

    • Accessible Housing for Persons with Disabilities

    • Home Buyer Training Information

    • Housing Emergency Repairs Program

    • Housing Foreclosure Prevention Information

    • Housing General Rehabilitation Program

    • Longmont Housing Authority Information and Referral

    • Why can’t a homebuyer get a subprime, interest-only, adjustable-rate or other “non-traditional” mortgages?

  • Housing Down Payment Assistance

    • Are non-occupying co-borrowers allowed for the Boulder County Down Payment Assistance Program?

    • Can homes purchased through the Boulder County Down Payment Assistance Program be rented?

    • Does a home buyer have to be a first-time home buyer?

    • Does a homebuyer have to income-qualify for Boulder County Down Payment Assistance Program?

    • Housing Down Payment Assistance Program

    • How much down payment can a homebuyer receive?

    • How much money does a homebuyer have to contribute?

    • If more than one person will be listed on the mortgage and/or title do they all need to be first-time buyers?

    • What are the requirements to qualify for the Boulder County Down Payment Assistance Program?

    • What is the Boulder County Down Payment Assistance Program?

    • What is the source of funding for the Boulder County Down Payment Assistance Program?

  • Interent

    • 1. What is a "Gig City?"

  • Library

    • Library Children and Teen Programs

    • Library General Information

    • Library Hours and Location

    • Library Meeting and Study Rooms

    • Library Public Use Computers and WiFi

    • Library Renewals and Overdue Materials

  • Licenses, Permits and Inspections

    • Alcohol on Public Places Permits

    • Block Parties

    • Building A House - Permits

    • Business Permits for Operating on Public Property

    • Certificates Of Occupancy

    • Contractor Licensing

    • Do Solicitors Need a License or Permit?

    • Fences - Permits and Regulations

    • Fishing Permits for Ralph Price Reservoir

    • General Contractors Testing

    • Liquor Licensing

    • Obtaining A Building Permit

    • Permits For Small Projects: Decks

    • Permits for Special Events on Public Property

    • Special Business Licenses

    • What is a building permit and why do I need one?

  • Locates: Utility Flags and Markers

    • 1. What is that flag in my yard?

    • 2. Who put the flag there?

    • 3. How much notice do I get before locate flags or markings are placed?

    • 4. What do the colors on the flag or markings mean?

    • 5. Can I remove the locate flags?

    • 6. How long will the flags be in place?

    • 7. How do I know if a flag or marking has been out there too long?

    • 8. Once it’s safe to remove the markings, does the paint wash off?

    • 9. Who should I contact about locate flags or markers?

  • Municipal Court, Probation and Prosecution Office

    • Can I call the court for legal advice?

    • Court - I am under 18 years old; do I need to bring a parent with me?

    • Court - I just received a ticket

    • Court - Resolving Your Case

    • Court - The Quickest Way to Resolve Charges

    • Court - Wedding Ceremonies

    • Court - What is an arraignment and what can I expect?

    • Court - Will I have to pass through a metal detector?

    • Court Arraignments

    • Court Case Review

    • Court Pre-trial Conferences

    • Do I have to pay my fine when I come to court?

    • Do I need to appear for Court?

    • How can I talk to the prosecutor about my ticket?

    • How do I change my court arraignment date?

    • How do I change my trial date?

    • How much is the fine for my ticket? Can I just pay a fine, or do I have to appear in court?

    • How much time will my court appearance take?

    • Is there a charge to speak to the prosecutor about my case?

    • Juvenile Community Service Work Program

    • Municipal Court- General Information

    • Paying fines for Tickets (except parking tickets)

    • Probation - General Information

    • Prosecution Office - General Information

    • What if I Can't Attend Court?

    • What's The Difference Between Longmont Municipal Probation and Boulder County Probation?

  • Museum Services

    • How Can I Donate Artifacts to the Museum?

    • Museum Archives

    • Museum Education Loan Materials

    • Museum Exhibit and Program Information

    • Museum Hours and Location

    • Museum Tours for Schools and Groups

  • NextLight Broadband

    • 1. What is a "Gig City?"

  • NextLight: Background/History

    • 1. If this fiber-optic service is NextLight, what was the “first light?”

  • NextLight: Becoming a NextLight Customer

    • 1. When can I sign up for NextLight broadband service?

    • 2. How do I sign up for NextLight broadband service?

    • 3. Do I need to pay a deposit for my NextLight service?

    • 4. Can I get NextLight service to my apartment, townhome or condo?

    • 5. Does my apartment complex or HOA already have a NextLight access agreement?

    • 6. I saw NextLight construction in my neighborhood a while ago, but I still haven’t been told that service is available. Did I miss something?

    • 7. Will NextLight sell my web browsing history to advertisers?

  • NextLight: Charter Membership and Discounts

    • 1. What is the NextLight Charter Member discount?

    • 2. When does the NextLight Charter Member discount signup window start?

    • 3. How long does the NextLight Charter Membership last?

    • 4. Are there other discount options if I miss signing up for the NextLight Charter Member discount program?

    • 5. Will my Charter Membership price never, ever, ever change? Ever?

  • NextLight: Installation Process and Hardware

    • 1. How is a NextLight fiber connection installed?

    • 2. Where will the TAP box be mounted on the outside of my home or business?

    • 3. What’s an Optical Network Terminal?

    • 4. What is a “wireless gateway?”

    • 5. Will the wireless gateway be fastened onto my wall?

    • 6. Why are you changing to desktop fiber modems?

    • 7. I still have a wall-mounted ONT. How do I get a desktop unit?

    • 8. I have the old ONT, without a built-in router. How do I get one of the new ones?

    • 9. Why do I need a wireless router?

    • A. Do I have to pay for a modem or router for my NextLight service?

    • B. How can I get the fastest speed from my NextLight connection?

    • C. Does NextLight have a ‘recommended vendor' list for any technology upgrades to my home or business?

    • D. I have an Apple router and I can’t figure out how to set up my connection. What do I do?

    • E. I’m doing some renovations inside my home. How can I prepare my home to make a NextLight installation easier?

    • F. What time is my NextLight installation?

    • G. What time will the installer show up?

    • H. Can I have the installation done at a specific time?

    • I. Do I have to be home for the installation?

    • J. How do I prepare for my installation appointment?

    • K. I have my own router. Can the installer set it up for me?

    • L. I have my own router, but I’d rather lease one from NextLight. Can I make the switch?

    • M. When will my pre-install appointment be completed?

    • N. I didn’t ask for phone service when I scheduled my NextLight installation, but I want it now. Can I still add Digital Voice?

    • O. I have questions or concerns with how the pre-install was done. Who do I call?

    • P. Once NextLight has finished the outside “pre-install,” can I change my mind and cancel service before my scheduled installation?

    • Q. If I have a wireless router, where is the best place to put it?

    • R. If I need my ONT in a different place after NextLight is installed, can LPC move it?

    • S. My ONT be placed behind the television, in case I want Layer3 TV or another viewing option?

    • U. Will there be any charges for installing my NextLight service?

    • V. If I have my lawn aerated, do I need to do anything to protect the fiber-optic line to my house?

  • NextLight: Offerings and Service Details

    • 1. What is a gigabit?

    • 2. Is NextLight the only 100% fiber-optic network in Longmont?

    • 3. Does NextLight have any monthly data caps?

    • 4. Does NextLight offer phone service?

    • 5. Does NextLight offer traditional cable service?

    • 6. What about wireless? I heard the city provides free WiFi.

    • 7. What is the “Subscriber Line Fee” that I see on my bill?

    • 8. What happens to Digital Voice if my power goes out?

    • 9. Does my business need more than one static IP address?

    • A. What is a static IP address and does my business need one?

    • B. Will my security system work with NextLight’s Digital Voice phone line?

    • C. Why doesn’t NextLight offer its own television service?

    • D. I saw a popup ad online, urging me to take a survey about NextLight or Longmont Power & Communications in exchange for a reward offer. Do you conduct surveys, and did this one come from you?

  • NextLight: System planning and Network Construction

    • 1. How much tax money was spent on NextLight?

    • 2. How and why has the NextLight construction schedule changed?

    • 3. I saw NextLight construction in my neighborhood a while ago, but I still haven't been told that service is available. Did I miss anything?

  • NextLight: Turnoff/Moving/Cancellation of Service

    • 1. If I end my NextLight service, do I have to return any equipment?

    • 2. If I end my NextLight service and come back to it later, can I get my Charter Membership back?

  • Parking

    • If I receive a parking ticket, what do I do?

    • What are the time limits for parking in the downtown area?

    • Where can I find out more about parking lots and the cost of parking permits?

    • Where can I park my vehicle while I am at work in the downtown area?

    • Who do I call for parking complaints?

  • Parks, Open Space and Trails

    • How do I donate or volunteer with Parks, Open Space, and Trails?

    • How do I report a dead animal/bird found in a City park or open space?

    • How do I report vandalism in parks?

    • How do I reserve a park shelter?

    • Is metal detecting allowed in the City's parks?

    • Is swimming allowed in City parks?

    • What can I do about a greenway that needs maintenance?

    • When are City of Longmont parks open?

    • When is the water turned on at the various Parks water features?

    • Where do I find Union Reservoir camping and boat information?

    • Why do park restrooms close in the winter?

    • Why doesn't the City clear snow/ice from its gravel/dirt trails?

  • Planning and Development Services

    • Historic Preservation Program

    • Planning and Development Services - Demographics and Census Information

    • Planning and Development Services - Public Hearing Process

    • Planning and Development Services Fee Rebate Programs

    • Planning and Development Services Private Activity bonds

    • Planning Commission - General Information

    • Planning Division Overview and Services

    • Planning Division Publications

    • Property Annexation / Development Process

    • The Longmont Area Comprehensive Plan

    • Transportation Plans for the City

    • Where do I get a copy of a plat?

    • Wood Burning Permits and Regulations

    • Zoning Ordinance - General Information

    • Zoning Ordinance - Land Use

  • Police Services

    • Bicycle Registration

    • Case Investigation

    • Check Fraud Policy

    • Citizen Academy

    • Crime Prevention and Awareness

    • Curfew

    • Graffiti Reporting and Removal

    • How can I report a crime or city code violation?

    • Missing Persons and Runaways

    • Neighborhood Watch

    • Noise Complaints

    • Non-Emergency Traffic Concerns

    • Obtaining a Report

    • Professional Standards Unit

    • Property in the Custody of the Police

    • Public Safety Ride-Along Program

    • Public Safety Volunteers

    • Recruitment Information

    • Reporting Traffic Accidents/Accident Alert

    • Reporting a Crime/Counter Reports

    • Sex Offender Registration

    • Vehicle Licensing for New Residents

  • Prospector Central Catalog

    • Can I return my Prospector item to the loaning library?

    • How do I check the status of my Prospector requests?

    • How long can I keep my Prospector item?

    • How long does it take for my Prospector request to arrive at the Longmont Library?

    • How will I be contacted when my Prospector request arrives?

    • Once my Prospector request arrives, how long do I have to pick it up?

    • What are the overdue fines if I turn in my Prospector item late?

    • Where do I pick up my Prospector item?

  • Public Works and Natural Resources

  • Purchasing

    • Doing Business with the City

  • Recreation Services

    • Athletic Field, Courts and Parks Open Turf Areas

    • Athletic Programs

    • Can I bring pets to the festival?

    • Facility Use Passes

    • How do I get from the parking lot to Rhythm on the River?

    • Indoor Swimming Pool - Centennial Pool

    • Longmont Recreation Center - Quail Campus

    • Picnic Shelter Reservations

    • Recreation - Special Cancellations and Adverse Weather Conditions

    • Recreation General Information/Brochure Information

    • Roosevelt Outdoor Activity Pool - Seasonal

    • Special Events

    • St. Vrain Memorial Building

    • Sunset Outdoor Swimming Pool - Seasonal

    • What do I do if I've lost or found something at Rhythm?

    • What if I want to ride to Rhythm on the River on my bike?

    • Who do I contact for emergency assistance at Rhythm on the River?

  • Recycling

    • How can I recycle my Christmas tree and other holiday items?

    • How do I report that my container was not collected?

    • How often is recycling collected and what is my recycling day?

    • My collection container is broken, who is responsible to repair it?

    • My collection container is dirty, who is responsible to clean it?

    • What is single-stream recycling... what can I put in my recycling container

    • When and where do I place my containers for collection?

    • Will my trash/recycling/composting be collected on holidays?

  • Resilient St. Vrain Project

    • How long will Resilient St. Vrain construction take?

    • How much will Resilient St. Vrain cost? Who is paying for the project?

    • How will work progress along the St. Vrain Creek?

    • St. Vrain Creek or St. Vrain River: Which is correct?

    • What is Resilient St. Vrain?

    • When will construction begin for Resilient St. Vrain?

    • Why is Resilient St. Vrain being designed to meet 100-year flood flows?

    • Why is the City working on the St. Vrain Creek?

  • Rhythm on the River Summer Festival

    • Can I bring pets to the festival?

    • How do I get from the parking lot to Rhythm on the River?

    • Is telephone service available at Rhythm on the River?

    • What do I do if I've lost or found something at Rhythm?

    • What if I want to ride to Rhythm on the River on my bike?

    • What items are not permitted on festival grounds?

    • Where are the restrooms?

    • Where do I park and how much does it cost?

    • Who do I contact for emergency assistance at Rhythm on the River?

    • Will the festival go on if it rains?

  • Road and Bridge Construction

  • Sales and Use Tax Information

    • Sales tax rates, forms and seminars

  • Senior Services (for Adults 55+ Years)

    • Are there senior scholarships available?

    • Caring for an Older Family Member

    • Does the Senior Center offer gift certificates?

    • How can I support the Senior Center?

    • How do I join the Senior Center?

    • I am new to the community. How do I become familiar with what the Senior Center and Senior Services has to offer?

    • I don't live in Longmont but would like to participate in things through the Longmont Senior Center. Can I?

    • I'm not a senior but would like to participate. Can I?

    • Senior Center and Senior Services

    • Senior Center Building Rental

    • Senior Recreation Programs

    • Senior Resources and Assistance Services

    • Senior Seasonal Tax and Rebate Assistance

    • Senior Services: Do I pay the resident or non-resident fee?

    • Who is a senior?

  • Snow and Ice Removal

    • Can I pass a snow plow in my car?

    • During a snow/ice event, where can I find road condition updates?

    • How close should I be when following a snow plow?

    • How do you choose what streets to plow?

    • How does the City determine when to begin snow operations?

    • What products does the City use to melt ice and how safe are they?

    • When is the best time to shovel my sidewalk and driveway?

    • Why can't you plow snow to the center of the street instead of the side?

    • Why does CDOT snow plowing look different than City plowing?

    • Why does the city spray liquid on dry streets before a storm?

    • Why does the ice form and accumulate in the street gutter?

    • Why doesn’t Longmont plow ALL the streets after snowstorms to prevent snow and ice build-up?

    • Why don't you plow to the pavement?

    • Will the City clear my sidewalk?

  • Street Sweeping

    • At what frequency do we sweep streets? Is it different for certain areas?

    • Do we use contractors for the Street Sweeping Program?

    • How can I help street sweepers?

    • How can I request that a specific street be swept?

    • How do we deploy our street sweepers?

    • How do we schedule street sweeping to avoid trash/recycling collection and road construction?

    • What are the focus areas for the Street Sweeping Program?

    • What are the regular hours of service for street sweeping?

    • What’s the purpose of the Street Sweeping Program?

    • When are you going to sweep my street?

    • Why are there dump trucks parked around my house?

    • Why wasn't sweeping completed in front of my home?

  • Streets

    • Does the City have a plan for street improvement projects?

    • How can I report a pothole on a street?

    • How do I report damaged or hazardous sidewalks?

    • How do I request service or repair to my street?

    • How will residents know what streets have been selected for the annual Pavement Management Program?

    • What do I do if my street is flooding?

    • Who can I call if a street sign is down or creating a hazard?

    • Who do I contact to fix visibility problems on the street due to trees or shrubs ?

    • Who maintains public alleys?

    • Why are some streets receiving treatments, but appear to be in good condition?

    • Why are there “no parking” signs in my neighborhood?

  • Traffic

    • Can the City put up "Children at Play" signs?

    • How can I get a new stop sign installed?

    • How do I go about getting a crosswalk installed?

    • How does the City decide where to install traffic signals?

    • How is the timing of the traffic signals decided?

    • There is a signal head with arrows above the left turn lane; why didn’t I get a green arrow before the through traffic?

    • Why are the pedestrian "WALK" lights so short?

    • Why do some intersections have left turn arrows and others don't?

    • Why don't we have more four-way stop intersections?

  • Trash

    • Do I have to get trash service?

    • Does Longmont have a landfill?

    • Does the City offer curbside branch collection in the spring?

    • Does the City offer curbside leaf collection in the fall?

    • How can I dispose of hazardous household chemicals like paint or cleaners?

    • How can I save money on my monthly trash bill?

    • How do I dispose of large or bulky items?

    • How do I dispose of my old mattress?

    • How do I dispose of my old TV?

    • How do I dispose of needles (sharps)?

    • How do I report or dispose of a dead animal?

    • How do I report that my container was not collected?

    • How often is trash collected and what is my collection day?

    • Is one service helping to pay for another?

    • My collection container is broken, who is responsible to repair it?

    • My collection container is dirty, who is responsible to clean it?

    • What are the free Landfill Drop Days?

    • What are the hours of the Waste Diversion Center?

    • What items are accepted at the Household Chemical Drop Day?

    • When and where do I place my containers for collection?

    • Will my trash/recycling/composting be collected on holidays?

  • Utility Billing

    • Can I view my bill online? How do I sign up for paperless billing?

    • How do I connect, disconnect or transfer service?

    • How do I pay my utility bill online?

    • How to arrange payment for a past-due bill

    • How to sign up for budget billing

    • How to sign up for electronic bank payments

    • I am having trouble paying my bill. Who do I talk to?

    • I am selling my house and need to disconnect utilities. Is there anything else I need to do?

    • I need information on my past utility usage. How can I get that?

    • My bank needs a 9-digit ZIP code to complete the transaction. Where can I find that?

    • My bill seems really high. What should I do?

    • Office hours/utility bill payment Locations

    • Online utility billing services

    • Starting, stopping, and transferring utility service

    • What is the easiest way to pay my bill?

    • When is my trash picked up?

    • When service has been disconnected due to nonpayment

    • Why am I being billed a monthly service charge for each electric or water meter?

    • Why is the program asking to install the JAVA plug-in when I want to view graphs?

  • Water and Sewer Services

    • Do I Need Water Line Insurance?

    • Does Longmont add Fluoride to the drinking water?

    • Does the City have an ordinance about wasting water?

    • How can I conserve water?

    • How do I acquire information on the City of Longmont’s water quality?

    • How do treatment plants protect our water?

    • How does a wastewater treatment plant work?

    • How safe is the water I drink?

    • Is my house in a floodplain?

    • What are my Water and Sewer Services Rates and Fees?

    • What are the raw water sources?

    • What is the capacity of the City’s drinking water treatment plants?

    • What is the capacity of the City’s wastewater treatment plant?

    • What steps can I take to help in water treatment?

    • When are the highest water demands?

    • Where can I get more information on the use of rain barrels?

    • Where do I get a permit to fish at Button Rock Preserve/Ralph Price Reservoir?

    • Where do the odors come from at the wastewater treatment plant?

    • Where Does Our Water Come From?

    • Where does wastewater come from?

    • Who do I call if I have no water or low water pressure?

    • Who do I call if I have sewage backing up in my house?

    • Who do I contact if I want to buy/sell water rights?

    • Who do I contact if my water meter is malfunctioning?

    • Who do I notify if I see water running down the street?

    • Who provides my water and sewer services?

    • Why does my water smell like Chlorine?

    • Why is my water discolored or cloudy?

  • Water Main Line Flushing

    • How do I know when my area will be flushed?

    • How does flushing improve water quality?

    • How much water is used to flush mains?

    • What should I do if I use water while my water line is being flushed?

    • When does flushing normally occur?

    • Where does the water go?

    • Why does the City of Longmont flush water mains?

    • Why should I only use cold water when the crews are in my area?

    • Will I lose water service during the flushing program?

  • Watering Restrictions

    • What is considered "wasting water"?

  • Website

    • Website Questions or Concerns

  • West Nile Virus

    • West Nile Virus

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