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Frequently Asked Questions

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Utility services include electricity, water, sewer, solid waste collection and storm drainage. Customer service representatives work with customers to provide service information, schedule service connections and disconnections, solve billing problems and secure payments on accounts. 

  • Utility Billing

    • Can I view my bill online? How do I sign up for paperless billing?

    • How do I connect, disconnect or transfer service?

    • How do I pay my utility bill online?

    • How to arrange payment for a past-due bill

    • How to sign up for budget billing

    • How to sign up for electronic bank payments

    • I am having trouble paying my bill. Who do I talk to?

    • I am selling my house and need to disconnect utilities. Is there anything else I need to do?

    • I need information on my past utility usage. How can I get that?

    • My bank needs a 9-digit ZIP code to complete the transaction. Where can I find that?

    • My bill seems really high. What should I do?

    • Office hours/utility bill payment Locations

    • Online utility billing services

    • Starting, stopping, and transferring utility service

    • What is the easiest way to pay my bill?

    • When is my trash picked up?

    • When service has been disconnected due to nonpayment

    • Why am I being billed a monthly service charge for each electric or water meter?

    • Why is the program asking to install the JAVA plug-in when I want to view graphs?

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