If you are a residential customer, the City of Longmont Utility Billing Division has made connecting, disconnecting and transferring your service simple. In order to read the electrical and/or water meters and determine final charges for the previous customer, Utility Billing requires at least 2 business days notice over the phone to change the service. If you prefer to use our online service, please allow 3 business days to complete your order.
If you are connecting to the City’s NextLight™ internet service, or would like more information about subscribing, please call (303) 651-8386 from 7 am to 6 pm Monday through Friday or 8 am to 4:30 pm on Saturday.
Connecting Your Service
If you are a residential customer and you own or are purchasing your home, you can connect by phone or online.
To connect online, visit our Utility Bill Payment System and select "Start Utility Service" on the left side of the page.
To connect by phone, simply call Utility Billing at 303-651-8664 between 8 am and 5 pm Monday through Friday. Regardless of which way you choose, we will ask for personal information, such as place of employment, home and business phone numbers, driver's license and Social Security numbers, nearest relative and a local reference. No deposit is required. Just remember to allow 2 business days when you make a request by phone or 3 business days when you make a request online.
If you are a residential customer and do not own or are not purchasing your home, you must pay a $100 electric deposit and provide personal information such as place of employment, home and business phone numbers, driver’s license and Social Security numbers, nearest relative and a local reference. A satisfactory letter of credit from a prior electric company can be used in lieu of a deposit. You can pay your deposit by cash, check, money order, debit card or credit card.
For more information, call (303) 651-8664 between 8 am and 5 pm, Monday through Friday, or come to the Utility Billing Division office in the Civic Center at 350 Kimbark St. during the following hours:
Monday, Wednesday and Friday -- 8 am to 5 pm
Tuesday and Thursday -- 7:45 am to 6 pm
If you are a business customer, you will need to pay either a one-month or a three-month estimated usage deposit to connect service. In addition, you will need to sign a Service Agreement Contract. The minimum commercial deposit is $200. You can receive deposit quotes and other service connection information by calling Utility Billing at (303) 651-8664 between 8 am and 5 pm, Monday through Friday. For your convenience, this process can be completed through the mail provided that Utility Billing receives several days notice prior to the required connection date. A deposit can be paid by cash, check, money order, debit card or credit card.
Transferring and Disconnecting Service
To transfer or disconnect service, either log-in to your account online through our Utility Bill Payment System or call Utility Billing at (303) 651-8664 between 8 am and 5 pm, Monday through Friday. Please note that this request must be made by the account holder or the co-applicant on the account. Online requests take 3 business days.
To disconnect your NextLight internet service, please call (303) 651-8386 and also see the instructions for returning your ONT.
What happens to your deposit?
The City of Longmont retains all residential deposits for one year and all commercial deposits for two years. At that time, the City will review your payment history. If payments to your account have been made in a timely fashion, your deposit and all accrued interest will be credited to your account. If service is disconnected before two years, and if your account with the City is paid in full, your deposit and accrued interest will be refunded to you in the form of a check.