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Utility Billing is responsible for maintaining positive customer relations during connection, disconnection, billing and payment collections of utility services.

IMPORTANT INFORMATION ABOUT UTILITY BILLING ADDRESS AND PHONE NUMBER CHANGES: When you update your billing address and phone numbers through the Utility Bill Pay website your information does not update our main Utility Billing System. Please call 303-651-8664 during normal business hours with your utility billing account information so that we can make sure that we have your correct mailing address and phone number to contact you regarding city services.

Financial assistance with utility payments

Boulder County residents can request help with paying utility bills. Click here to see list of agencies offering assistance.

Discount for residential life support

Residential customers who require medical life support equipment in their homes receive a 20% Life Support Discount:


Discount for low-income senior and disabled

A $4 monthly discount on electric bills for qualifying low-income senior and low-income disabled customers reduces the impact of rising electricity costs. To be eligible for the discount you must:

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