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Returning Your ONT

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 If you’ve ended your home's NextLight service for any reason, you’ll need to return your ONT to us. The ONT is the black “fiber modem” we provided when we first connected you.

This will be either            

 716-01  801 ONT  844E ONT
716 ONT
  801 ONT  844 ONT

Other items include:

   Yellow-and-green fiber cable  White Wall-plate
fibercords-02  


Find the yellow-and-green fiber cable attached to your ONT – pinch the sides of the plug head and pull to remove it.

  • Do not tug on the cord to unplug from the wall-plate the ONT as this may damage the equipment. There may be a small amount of resistance as you remove the plug from the ONT.
  • Make sure to leave the other end plugged into the wall-plate
  • Gently wrap the cord around the wall-plate as many times as you can.
  • In addition, if you have Digital Voice phone service, you will also need to return your battery backup power supply.

 

Please return to:

The front desk of the Longmont Service Center, 1100 S. Sherman Street.

Need help?

If you’re experiencing any difficulties in removing or returning the ONT, or if the unit becomes damaged, please call us at (303) 651-8386 for assistance.

Fees for non-returned ONTs:

Residential customers who do not return their ONT after ending service will typically be charged between $110 and $300, depending on the unit, along with additional charges for any battery backups, cords, or other auxiliary equipment. These charges are based on replacement costs and will be updated periodically.

Thank you for being one of our NextLight customers!
We hope to see you again.


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