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Frequently Asked Questions

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Public Works & Natural Resources


  • Backflow Prevention

    • Who owns the backflow device?

    • Who mandated the backflow prevention program? If the state requires this, why don't we follow their program?

    • How much does a backflow device test cost?

    • How does the City track backflow device inspections?

    • How do I submit my backflow test report?

    • Can I get a list of certified backflow inspectors?

    • How do I know if I have a backflow device and where is it located?

  • Composting

    • Where can I get a kitchen pail/bags/carbon filters?

    • Who can sign up for curbside composting?

    • Is one service helping to pay for another?

    • Is processed compost material free to Longmont residents for use in gardens, etc?

    • Can I put pet waste/cat litter/dirty diapers in with my composting?

    • If something is biodegradable, does that mean its compostable?

    • When will the composting charge appear on my utility bill?

    • What day and week will my composting be collected?

    • Can I get more than one composting cart?

    • Is there more than one size cart for composting?

    • Where do I store my compost bin?

    • Can I compost year around?

    • What is compost?

    • What are the benefits of composting?

    • How do I sign up for curbside composting service?

    • How do I compost at the curb and how will I know what to compost?

    • Do I have to bag my compost items?

    • How do I prevent odors and pests in my composting cart?

    • What if I already compost in my backyard?

    • Will my trash/recycling/composting be collected on holidays?

    • When and where do I place my containers for collection?

    • My collection container is broken, who is responsible to repair it?

    • My collection container is dirty, who is responsible to clean it?

    • How do I report that my container was not collected?

  • Flood Information

    • Do I need a permit to build in a floodplain area?

    • What can I do to be prepared for future flooding?

    • Where can I sign up to be notified if there is a flood or emergency event?

    • Where can I find real-time info about creek flows and view creek cameras?

    • How can I determine if my property is in a regulatory floodplain?

    • Do I need to purchase flood insurance?

    • Is the City or County doing anything to fix the St. Vrain Creek channel?

  • Forestry

    • Who can assist with tree concerns on my private property?

    • How do I report downed or damaged trees?

  • Parks, Open Space and Trails

    • What can I do about a greenway that needs maintenance?

    • When are City of Longmont parks open?

    • Why doesn't the City clear snow/ice from its gravel/dirt trails?

    • Is swimming allowed in City parks?

    • Why do park restrooms close in the winter?

    • How do I report vandalism in parks?

    • How do I reserve a park shelter?

    • Is metal detecting allowed in the City's parks?

    • How do I report a dead animal/bird found in a City park or open space?

    • How do I donate or volunteer with Parks, Open Space, and Trails?

    • When is the water turned on at the various Parks water features?

    • Where do I find Union Reservoir camping and boat information?

  • Public Works and Natural Resources

  • Recycling

    • Will my trash/recycling/composting be collected on holidays?

    • When and where do I place my containers for collection?

    • My collection container is broken, who is responsible to repair it?

    • My collection container is dirty, who is responsible to clean it?

    • How do I report that my container was not collected?

    • How often is recycling collected and what is my recycling day?

    • What is single-stream recycling... what can I put in my recycling container

    • How can I recycle my Christmas tree and other holiday items?

  • Resilient St. Vrain Project

    • What are some of the ways Resilient St. Vrain considers the environment and wildlife?

    • Why is the City working on the St. Vrain Creek?

    • How can I stay up to date on progress on the Resilient St. Vrain project?

    • How long will Resilient St. Vrain construction take?

    • How will work progress along the St. Vrain Creek?

    • What is the status of construction on Resilient St. Vrain?

    • What is Resilient St. Vrain?

    • St. Vrain Creek or St. Vrain River: Which is correct?

    • How much will Resilient St. Vrain cost? Who is paying for the project?

    • Why is Resilient St. Vrain being designed to meet 100-year flood flows?

  • Road and Bridge Construction

  • Snow and Ice Removal

    • Why does CDOT snow plowing look different than City plowing?

    • Why does the ice form and accumulate in the street gutter?

    • How does the City determine when to begin snow operations?

    • What products does the City use to melt ice and how safe are they?

    • Why don't you plow to the pavement?

    • How close should I be when following a snow plow?

    • Can I pass a snow plow in my car?

    • Will the City clear my sidewalk?

    • When is the best time to shovel my sidewalk and driveway?

    • How do you choose what streets to plow?

    • During a snow/ice event, where can I find road condition updates?

    • Why can't you plow snow to the center of the street instead of the side?

    • Why does the city spray liquid on dry streets before a storm?

    • Why doesn’t Longmont plow ALL the streets after snowstorms to prevent snow and ice build-up?

  • Street Sweeping

    • How do we deploy our street sweepers?

    • What are the focus areas for the Street Sweeping Program?

    • At what frequency do we sweep streets? Is it different for certain areas?

    • How do we schedule street sweeping to avoid trash/recycling collection and road construction?

    • What are the regular hours of service for street sweeping?

    • Why wasn't sweeping completed in front of my home?

    • How can I request that a specific street be swept?

    • Do we use contractors for the Street Sweeping Program?

    • Why are there dump trucks parked around my house?

    • How can I help street sweepers?

    • When are you going to sweep my street?

    • What’s the purpose of the Street Sweeping Program?

  • Streets

    • Who maintains public alleys?

    • How do I report damaged or hazardous sidewalks?

    • How can I report a pothole on a street?

    • How do I request service or repair to my street?

    • Who can I call if a street sign is down or creating a hazard?

    • Who do I contact to fix visibility problems on the street due to trees or shrubs ?

    • Why are some streets receiving treatments, but appear to be in good condition?

    • Does the City have a plan for street improvement projects?

    • How will residents know what streets have been selected for the annual Pavement Management Program?

    • Why are there “no parking” signs in my neighborhood?

    • What do I do if my street is flooding?

  • Traffic

    • There is a signal head with arrows above the left turn lane; why didn’t I get a green arrow before the through traffic?

    • Why do some intersections have left turn arrows and others don't?

    • Why are the pedestrian "WALK" lights so short?

    • How is the timing of the traffic signals decided?

    • How does the City decide where to install traffic signals?

    • How do I go about getting a crosswalk installed?

    • Can the City put up "Children at Play" signs?

    • Why don't we have more four-way stop intersections?

    • How can I get a new stop sign installed?

  • Trash

    • Does the City offer curbside branch collection in the spring?

    • Do I have to get trash service?

    • Is one service helping to pay for another?

    • How can I save money on my monthly trash bill?

    • Does the City offer curbside leaf collection in the fall?

    • Will my trash/recycling/composting be collected on holidays?

    • When and where do I place my containers for collection?

    • My collection container is broken, who is responsible to repair it?

    • My collection container is dirty, who is responsible to clean it?

    • How do I report that my container was not collected?

    • How do I report or dispose of a dead animal?

    • How do I dispose of needles (sharps)?

    • How do I dispose of my old mattress?

    • How do I dispose of my old TV?

    • What items are accepted at the Household Chemical Drop Day?

    • What are the free Landfill Drop Days?

    • How can I dispose of hazardous household chemicals like paint or cleaners?

    • What are the hours of the Waste Diversion Center?

    • How do I dispose of large or bulky items?

    • Does Longmont have a landfill?

    • How often is trash collected and what is my collection day?

  • Water and Sewer Services

    • Where can I get more information on the use of rain barrels?

    • Does Longmont add Fluoride to the drinking water?

    • Is my house in a floodplain?

    • Who do I call if I have no water or low water pressure?

    • Who do I contact if my water meter is malfunctioning?

    • Where do I get a permit to fish at Button Rock Preserve/Ralph Price Reservoir?

    • Who provides my water and sewer services?

    • What is the capacity of the City’s drinking water treatment plants?

    • How safe is the water I drink?

    • Who do I notify if I see water running down the street?

    • Does the City have an ordinance about wasting water?

    • What is the capacity of the City’s wastewater treatment plant?

    • Who do I call if I have sewage backing up in my house?

    • What are my Water and Sewer Services Rates and Fees?

    • Why is my water discolored or cloudy?

    • How can I conserve water?

    • Why does my water smell like Chlorine?

    • When are the highest water demands?

    • Who do I contact if I want to buy/sell water rights?

    • What steps can I take to help in water treatment?

    • How does a wastewater treatment plant work?

    • How do treatment plants protect our water?

    • Where does wastewater come from?

    • Where do the odors come from at the wastewater treatment plant?

    • Do I Need Water Line Insurance?

    • Where Does Our Water Come From?

    • What are the raw water sources?

    • How do I acquire information on the City of Longmont’s water quality?

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