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NextLight Frequently Asked Questions

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  • Locates: Utility Flags and Markers

    • 1. What is that flag in my yard?

    • 2. Who put the flag there?

    • 3. How much notice do I get before locate flags or markings are placed?

    • 4. What do the colors on the flag or markings mean?

    • 5. Can I remove the locate flags?

    • 6. How long will the flags be in place?

    • 7. How do I know if a flag or marking has been out there too long?

    • 8. Once it’s safe to remove the markings, does the paint wash off?

    • 9. Who should I contact about locate flags or markers?

  • NextLight Broadband

    • 1. What is a "Gig City?"

  • NextLight: Background/History

    • 1. If this fiber-optic service is NextLight, what was the “first light?”

  • NextLight: Becoming a NextLight Customer

    • 1. When can I sign up for NextLight broadband service?

    • 2. How do I sign up for NextLight broadband service?

    • 3. Do I need to pay a deposit for my NextLight service?

    • 4. Can I get NextLight service to my apartment, townhome or condo?

    • 5. Does my apartment complex or HOA already have a NextLight access agreement?

    • 6. I saw NextLight construction in my neighborhood a while ago, but I still haven’t been told that service is available. Did I miss something?

    • 7. Will NextLight sell my web browsing history to advertisers?

  • NextLight: Charter Membership and Discounts

    • 1. What is the NextLight Charter Member discount?

    • 2. When does the NextLight Charter Member discount signup window start?

    • 3. How long does the NextLight Charter Membership last?

    • 4. Are there other discount options if I miss signing up for the NextLight Charter Member discount program?

    • 5. Will my Charter Membership price never, ever, ever change? Ever?

  • NextLight: Installation Process and Hardware

    • 1. How is a NextLight fiber connection installed?

    • 2. Where will the TAP box be mounted on the outside of my home or business?

    • 3. What’s an Optical Network Terminal?

    • 4. What is a “wireless gateway?”

    • 5. Will the wireless gateway be fastened onto my wall?

    • 6. Why are you changing to desktop fiber modems?

    • 7. I still have a wall-mounted ONT. How do I get a desktop unit?

    • 8. I have the old ONT, without a built-in router. How do I get one of the new ones?

    • 9. Why do I need a wireless router?

    • A. Do I have to pay for a modem or router for my NextLight service?

    • B. How can I get the fastest speed from my NextLight connection?

    • C. Does NextLight have a ‘recommended vendor' list for any technology upgrades to my home or business?

    • D. I have an Apple router and I can’t figure out how to set up my connection. What do I do?

    • E. I’m doing some renovations inside my home. How can I prepare my home to make a NextLight installation easier?

    • F. What time is my NextLight installation?

    • G. What time will the installer show up?

    • H. Can I have the installation done at a specific time?

    • I. Do I have to be home for the installation?

    • J. How do I prepare for my installation appointment?

    • K. I have my own router. Can the installer set it up for me?

    • L. I have my own router, but I’d rather lease one from NextLight. Can I make the switch?

    • M. When will my pre-install appointment be completed?

    • N. I didn’t ask for phone service when I scheduled my NextLight installation, but I want it now. Can I still add Digital Voice?

    • O. I have questions or concerns with how the pre-install was done. Who do I call?

    • P. Once NextLight has finished the outside “pre-install,” can I change my mind and cancel service before my scheduled installation?

    • Q. If I have a wireless router, where is the best place to put it?

    • R. If I need my ONT in a different place after NextLight is installed, can LPC move it?

    • S. My ONT be placed behind the television, in case I want Layer3 TV or another viewing option?

    • U. Will there be any charges for installing my NextLight service?

    • V. If I have my lawn aerated, do I need to do anything to protect the fiber-optic line to my house?

  • NextLight: Offerings and Service Details

    • 1. What is a gigabit?

    • 2. Is NextLight the only 100% fiber-optic network in Longmont?

    • 3. Does NextLight have any monthly data caps?

    • 4. Does NextLight offer phone service?

    • 5. Does NextLight offer traditional cable service?

    • 6. What about wireless? I heard the city provides free WiFi.

    • 7. What is the “Subscriber Line Fee” that I see on my bill?

    • 8. What happens to Digital Voice if my power goes out?

    • 9. Does my business need more than one static IP address?

    • A. What is a static IP address and does my business need one?

    • B. Will my security system work with NextLight’s Digital Voice phone line?

    • C. Why doesn’t NextLight offer its own television service?

    • D. I saw a popup ad online, urging me to take a survey about NextLight or Longmont Power & Communications in exchange for a reward offer. Do you conduct surveys, and did this one come from you?

  • NextLight: System planning and Network Construction

    • 1. How much tax money was spent on NextLight?

    • 2. How and why has the NextLight construction schedule changed?

    • 3. I saw NextLight construction in my neighborhood a while ago, but I still haven't been told that service is available. Did I miss anything?

  • NextLight: Turnoff/Moving/Cancellation of Service

    • 1. If I end my NextLight service, do I have to return any equipment?

    • 2. If I end my NextLight service and come back to it later, can I get my Charter Membership back?

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