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Online Utility Bill Pay

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How to Register for Online Account Access

How to Register For an Online Account

With an online account you can view your utility bill, pay your utility bill, and transfer or disconnect your utility services. Before you begin, you will need your customer number from your utility billing statement in order to register.

Residential Customers

Residential customers also must have their Social Security number on file with Utility Billing Customer Service in order to register.

Commercial Customers

Commercial customers should call Utility Billing at (303) 651-8664 and give staff a 4-digit personal identification number (PIN) to register.

New User?

If you are signing up to view your utility information for the first time, you may also be asked to download the most current version of Java. Please accept that message if it appears on your screen during the registration process.

To get started, click "Register for a Residential Account" or "Register for a Commercial Account"

Click to Enlarge - Online Bill Payment Login Screen

You will be required to provide your email address in order to complete registration. This is to give us the ability to send your password to you via email if you forget it and so that we can contact you if we have questions regarding information you have sent to us.

Click to Enlarge - Online Bill Payment Registration Screen

Successful registration will result in the following message:

Click To Enlarge - Online Bill Payment Registration Success

* * Recreation L-Trac users: Please note that the customer ID for your utility account is different than the one you use to register for recreation activities. * *

Online Information Available To You

After you register you will be able to access your own utility account information with the City of Longmont, make payments to your utility account, and request that service be transferred or disconnected.

Basic account access includes information about what you owe the City, what payments you have made, and information about your water and electric usage at both your current address and other Longmont addresses where you have lived in the last several years.

After you have registered, you can make payments with a credit or debit card and can transfer and disconnect service online.

NEED HELP?

You can get help for all fields by clicking on the "?" at the upper right corner of your screen for each view of your account.

Forgot your User ID or Password?

If you forget your password and click on the "Forgot your password?" function, your password will be emailed to you immediately at the email address on your registration form.

Click to Enlarge - Online Bill Payment Login Screen

(To retrieve this information, you will need to know the "secret question and answer" that you chose as a part of the registration process, so keep a record of that information).

UB Password Box

You will be prompted to enter in your unique User ID.

Click to Enlarge -Online Bill Payment Forgot Password Screen

Then you will be prompted to enter in the answer to your "Secret Question" that you provided us when you created your account.

Click to Enlarge -Online Bill Payment Forgot Password Question Screen

 User ID Does Not Exist?

An incorrect user id or a user id is not registered for online account access will result in the following message:

Click to Enlarge -Online Bill Payment Forgot User ID Does not Exist Screen

Forgot Your User ID?

If you forget your user id and click on the "Forgot your user id?" function, your user id will be emailed to you immediately at the email address on your registration form. You will need your customer number from your billing statement.

Click to Enlarge -Online Bill Payment Forgot User ID Screen

An incorrect customer number or a customer number not registered for online account access will result in the following message:

Click to Enlarge - Online Bill Payment Forgot User ID Screen 2

Need Help? Call our Utility Billing Customer Service

Utility Billing Customer Service is located in the Civic Center Complex at 350 Kimbark Street and is open from 8 am to 5 pm Monday, Wednesday and Friday and from 7:45 am to 6 pm on Tuesday and Thursday. You also can call (303) 651-8664 weekdays from 8 am to 5 pm to speak to a customer service representative.




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