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Report a Problem

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Use the links and information below to get the fastest resolution to your problem.

You can also submit non-urgent concerns or questions through our Service Request System.



Billing / Utility Account



Electric Service

Electric Outage FAQ

If the lights go out, please report it by either:

  • Calling the outage line at (303) 776-0011
  • Calling the main LPC number at (303) 651-8386

Please note that LPC’s email account is for non-emergency messages only. Any emails sent after 5 p.m. may not be seen until the next business day.

Streetlight or pedestal light burned out or damaged

Power line damaged

  • Call LPC at (303) 651-8386 during regular business hours

Damaged Electrical Equipment Attached to a Home

  • If electrical equipment attached to a home has been damaged, it may be the owner’s responsibility to have it repaired. If residents have questions, call Longmont Power & Communications at 303.651.8386. The equipment will be inspected and a door hanger will be provided outlining the next steps required.

    Homeowners are responsible for maintaining and/or repairing: meter box/housing, weatherhead/stack, and main panel as illustrated below. All repairs should be made by a certified electrician.
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  • Click here to see larger image





NextLight™ Internet Service

  • Call the main LPC number at (303) 651-8386 and choose the options for NextLight technical support. Technical support hours are 7 a.m. to 9 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday. Messages may be left after hours, and the network is monitored 24/7 for critical issues.
  • Emails or Facebook messages sent after 5 p.m. may not be seen until the next business day.


Trash and Recycling

Water and Sewer

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